Question 1

How do I wash my hammock nettings?

Answer

For the polyester hammocks with wooden bar, you may place the two wooden bars together and dip the polyester netting into a pail of soapy water to hand wash. Keep the wooden bar away from water. For the canvas hammocks including the Grey swing chair canvas and Manhattan/Brooklyn Chrochet models, machine wash is allowed. Please do not use the dryer. As for the LUXE Swing chair, dry-cleaning is advised.

Question 2

What are the differences between the nettings (Soft and Hard) ?

Answer

The soft nettings are wider in width and wraps you up when you lie in it. This is very popular amongst kids and adults up to 76kg.

The hard nettings are narrower but provides more back support, ideal for adults with lower back problems. Also for the heavier user up to 90kg.

Question 3

What is the exchange policy?

Answer

Please retain your DO and transaction number for any returns or exchanges. Do note that all exchanges must be made within 3 days of the date of receiving the item. All exchanges would be done at our office: 451 Joo Chiat Road, #01-02, S(427664). Requests for exchanges would not be entertained after 3 days upon receiving the item Customer to pay for return shipping fee Exchanges will be accepted on a case by case basis

Question 4

How long is the warranty period?

Answer

We guarantee our hammock stands to be free from defects for TWO year. Please see detailed warranty policies under our T&Cs tab.

Question 5

Who is shipping my product?

Answer

During the COVID-19 Circuitbreaker period, standard and express delivery will be handled by URBANFOX and our dedicated Airmocks Team personnel.

Question 6

How long would delivery take to arrive and how much is delivery?

Answer

During the COVID-19 Circuit Breaker period, Standard delivery will take 6-9 working days and Priority Delivery will take 3-4 working days. For urgent orders, please select premium delivery, which will take just 1-2 working days. Delivery charges are a flat $20 rate on all orders.

Question 7

International Warranty

Answer

It is our company policy that the customer must pay for all shipping expenses on the return/exchange of our product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or DHL.

Question 8

International Shipping

Answer

All international deliveries are handled by Citylink Express or DHL Express. Please ensure that the correct delivery address is entered. All items are subjected to overseas import taxes, borne by customers.

Question 9

What are the differences between the nettings? (Basic and Deluxe) ?

Answer

The basic nettings hold up to 1.76m in height and if you're taller than that, a deluxe would fit you, up to 2m in height.

Question 10

What are the differences between Single and Dual Function models?

Answer

The single function model is a non-convertible frame that can only be used as a hammock. The dual function model is a convertible frame that can be used as a swing chair AND a hammock. Do note that both frames can fit all the different sizes of hammock nettings but only the dual function frame can fit the swing chair fabric!

Question 11

How do I take care of the hammock frame?

Answer

Some slight scratches might appear after using the frame for a period of time. To prevent rust, please lightly grease the affected area with a water-proofing agent such as WD40. As for the moving parts, please hand tighten the nuts and bolts once every quarter.

Question 12

Are you still delivering during Circuit Breaker period?

Answer

Yes, we are. However, we would encourage customers to purchase your Airmock early just in case of any changes in regulations from the government given the severity of the current situation.

FAQs

Frequently asked questions