FAQs

 

 

Frequently asked questions

How do I wash my hammock nettings?


For the polyester hammocks with wooden bar, you may place the two wooden bars together and dip the polyester netting into a pail of soapy water to hand wash. Keep the wooden bar away from water. For the canvas hammocks including the Grey swing chair canvas and Manhattan/Brooklyn Chrochet models, machine wash is allowed. Please do not use the dryer. As for the LUXE Swing chair, dry-cleaning is advised. Please note that for all nettings, keep them indoors when not in use to prevent rusting on the metal chains at both ends and to prevent mould and mildew from growing on the fabric given the extremely high level of humidity in Singapore.




What are the differences between the nettings (Standard- Soft and Hard, Premium- Manhattan and Resort)?


Standard (100% Polyester Mesh) : The soft nettings are wider in width and wraps you up when you lie in it. This is very popular amongst kids and adults up to 76kg.

The hard nettings are narrower but provides more back support, ideal for adults with lower back problems. Also for the heavier user up to 90kg. Premium (100% Sustainable Organic Cotton and Rope) Manhattan Crochet: Premium 100% cotton, designed for ultimate comfort and easy maintenance as it's machine washable. Resort: Exclusive resort-grade handmade cotton-rope hammocks, with a larger lying area and an excellent back support.




What is the exchange policy?


Please retain your DO and transaction number for any returns or exchanges. Do note that all exchanges must be made within 3 days of the date of receiving the item. All exchanges would be done at our office: 451 Joo Chiat Road, #01-02, S(427664). Requests for exchanges would not be entertained after 3 days upon receiving the item Customer to pay for return shipping fee Exchanges will be accepted on a case by case basis




How long is the warranty period?


We have extended our guarantee on our hammock stands to be free from defects for TWO years. Please see detailed warranty policies under our T&Cs tab. Now, you can relax with a peace of mind.




Who is shipping my product?


Standard and express delivery will be handled mostly by J&T express with 2 complimetary redeliveries. In some cases, we might use other third party couriers or our own delivery personnel.




How long would delivery take to arrive and how much is delivery?


Standard delivery will take 6-9 working days and Express Delivery will take 3-4 working days. There might be a delay in deliveries during the peak festive period from 15-31st December so please order early. Delivery charges range from $10- $20 rate on all orders. Enjoy free delivery over $200.




International Warranty


It is our company policy that the customer must pay for all shipping expenses on the return/exchange of our product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or DHL.




International Shipping


All international deliveries are now handled by Fedex Express. Please ensure that the correct delivery address is entered. All items are subjected to overseas import taxes, borne by customers. Please drop us an email at sales@airmocks.com for the estimated shipping charges.




What are the differences between Single, Dual and Tri- Function models?


The single function model is a non-convertible frame that can only be used as a hammock. The dual function model is a convertible frame that can be used as a swing chair AND a hammock. The tri function model is a convertible (wooden laminate) frame that can be used as a clothes rack, swing chair AND a hammock. Do note that both frames can fit all the different sizes of hammock nettings but only the dual function frame can fit the swing chair fabric, classic or luxe. Only the tri-function frames come in the wooden laminate finish. Attached video shows the conversion of our dual-function hammock frames from swing chair to hammock.




How do I take care of the hammock frame?


Some slight scratches might appear after using the frame for a period of time. To prevent rust, please lightly grease the affected area with a water-proofing agent such as WD40. As for the moving parts, please hand tighten the nuts and bolts once every quarter. To prolong the lifespan of the frame, we would advise to keep the frame away from direct sunlight and rain.