Terms and Conditions

 

Kindly take some time out to read our terms and conditions to ensure a fuss-free and enjoyable shopping experience. By shopping with us, you are deemed to have acknowledged, understood, and agreed to the terms as stated below.

 

GENERAL

a. For sales inquiries, kindly email us at sales@airmocks.com with your order number.

b. All transactions (emails and payment verifications) will be attended to within 1-2 working days.

 

PURCHASE AND DELIVERY

 

a. Our delivery service is by Urbanfox/ Roadbull. Delivery days are from Mon-Sat 9am - 10pm.  

b. You will receive an SMS from our delivery partners after we process your delivery. 

c. We will provide one free redelivery attempt, after which the parcel will be returned.

c. Kindly ensure you have selected the correct item in the correct colors/sizes before checking out. AIRMOCKS will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed. An administrative fee of $20 would apply in the event of a change in order. 

d. Kindly ensure the full and correct address is stated. Orders with an incomplete/incorrect address may result in lost or delayed mail. Re-deliveries would incur a charge of $20. 

e. If you have a discount code, please ensure you input the code before checking out for discount to be valid. No refunds will not be made for orders where discount codes are not entered at the point of purchase. 

f. It takes about 3-7 working days for us to process and deliver your product AFTER receiving your payment online. During the peak period, deliveries would take up to 9 working days to process. We seek your kind patience and understanding. 

g. AIRMOCKS reserves the right to accept or reject any order(s). 

 

 

PAYMENT

 

a. We currently accept Paypal online through our website. 

 

PURCHASE 

 

a. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of the delivery form.

b. By carting out the item, it implies your intention and interest to make a purchase. AIRMOCKS will reserve a slot for you.

c. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.

 

BACKORDERED ITEMS

Current backordered items will be shipped once they arrive in our warehouse. Available items will be shipped immediately and backordered items will be shipped separately when they become available. We will inform you via email once the item arrives.

BACKORDER STATUS :

All items are in-stock.

 

 

WARRANTY POLICY

 

Warranty covers:

 

• Technical damages caused by manufacturer: bent/broken at long steel pipe, broken rubber/ ball-bearing.

 

Warranty does not cover:

 

• Hammock frame after usage: rusting due to scratches, broken wooden bar/ rubber/ bag.

• Hammock net after usage: discoloured, tatter, torn, slacken.

• Accidental tears, or normal wear and tear.

• Damages in using process due to environmental impacts: water, temperature, chemicals etc.

• Damages due to fastening props in different positions.

• Over static load-endurance 170kg or 200kg.

• Measurements and weight indicated are approximate.

• If some slight/reasonable imperfections are visible on a product (scratches etc), this does not represent a defect because our products are handmade by different craftsmen.

 

International Purchases:

 

• Overseas customers with any defective items to send us photos of the damaged items within 3 days of receiving the item.

• Customer to pay for return shipping fee to our office in Singapore.

• Please see the FAQ for more details.

 

EXCHANGE POLICY

 

Please retain your DO and transaction number for any returns or exchanges. Do note that all exchanges must be made within 3 days of the date of receiving the item.

 

• All exchanges would be done at our office: 451 Joo Chiat Road, #03-02, S(427664).

• Requests for exchanges would not be entertained after 3 days upon receiving the item

• Customer to pay for return shipping fee 

• Exchanges will be accepted on a case by case basis

• Strictly no refunds for all items

 

GIFT CARDS 

 

Redemption: Any unused Gift Card balance will be sent via email separately with another code and applied to purchases in order of earliest expiration date. If a purchase exceeds the redeemers Gift Card balance, the remaining amount must be paid with by credit card, debit card or paypal. Please note that the balance cannot be exchanged for cash.

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